FAQ

Why purchase organic coffees ?
Organic coffee is grown and processed without the use of pesticides, herbicides, fungicides or chemical fertilizers. These coffees are produced under conditions that have a low impact on the environment, allowing soil and water to stay healthy, as well as preventing a negative impact on wildlife. Farmers, family members and their communities are also protected, as they’re not regularly exposed to toxic chemicals.
In fact, the clean soil and fresh water are major contributors of why organic coffees taste so great. Also, when grown at elevations of 4,000 ft and above, these more dense “hard beans” (or SHB / Strictly Hard Beans) better retain moisture, contributing to a major boost in flavor, furthermore complimented by a well orchestrated roasting process, as done with Thunder Island Coffee Roasters..

Check out or LINKS section for more great Organic information on the Living Maxwell website.

What is Fair Trade ?
A movement which strives for fair treatment for farmers. In a fair trade agreement, farmers, who in other situations might be more susceptible to the will of the purchaser, will negotiate with the purchasers in order to receive a fair price for their products. Farmers who engage in fair trade also aim to pay their workers a fair price, and engage in environmentally friendly practices.

Check out or LINKS section for this primary source of Fair Trade information.
Fair Trade USA

 

What’s the deal with so many options for coffee grinding ?
Here are some basic descriptions for the various coffee grind options along with their corresponding brewing methods used for each:

Coarse grind
- French Press coffee maker
- Vacuum coffee maker
- use with a cooking pot over heat source

Regular Percolator
- percolator coffee maker

Electric Percolator
- one step finer than Regular Percolator grind and allows better heat continuity, using less grounds, yielding less sediment.

Auto-Drip
- flat bottom drip brewers (ie. Mr Coffee brewers)

Fine
- cone filter brewers (ie. Melita brewers)
* the finer the grind, the less ground coffee is needed per brew, a great way to use less coffee and make your bag of coffee last longer

Espresso
- espresso coffee brewers that utilize pre-ground coffee (whole-bean is generally the preferred method, since many automated espresso machines have their own grinding ability)

Turkish
- Ibrik or Hovoli brewing methods

If you don’t see your desired coffee grind offered on our Product drop down box options, please feel free to choose any of these above grind options, and message us on our Contact Us page.

 

 

PRIVACY STATEMENT

SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

SECTION 2 - CONSENT

How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at info@thunderislandcoffee.com or mailing us at:
Thunder Island Coffee Roasters
P.O. Box 1275 Southampton New York US 11969


SECTION 3 - SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment:
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECTION 4 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 5 - COOKIES

Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

SECTION 6 - AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 7 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at info@thunderislandcoffee.com or by mail at
Thunder Island Coffee Roasters
[Re: Privacy Compliance Officer]
P.O. Box 1275 Southampton New York US 11969